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Frequently asked questions.
About hemp-seed oil
Hemp seed oil is a botanical oil cold-pressed from the seeds of the hemp plant. It's naturally rich in omega-3, 6 and 9 fatty acids, including linoleic acid — a fatty acid that's a natural building block of the skin's own moisture barrier.
Hemp seed oil is a lightweight, fast-absorbing oil that helps condition skin and support its natural moisture barrier, leaving it feeling nourished and comfortably hydrated.
No. Hemp seed oil is pressed from the seed only, not the flowers or leaves where cannabinoids are concentrated, so it contains no meaningful THC or CBD and has no psychoactive effect.
Our hemp seed oil products are not expected to affect drug test results, as they don't contain meaningful levels of THC or CBD. If this is a concern, we recommend checking with your workplace or testing provider.
Cannafox topicals for people
Yes. Our creams are designed for regular use on clean, dry skin. As with any skincare product, we recommend a patch test if you have particularly sensitive skin, and discontinuing use if irritation occurs.
No. Cannafox topicals are cosmetic products, formulated to condition, nourish and comfortably hydrate skin. They're not intended to diagnose, treat, or cure any medical condition. If you have a specific skin condition, please speak with your doctor or dermatologist.
Our formulas are naturally led and made with sensitive skin in mind, including through life's changing moments. That said, everyone's skin is different — if you're pregnant or breastfeeding, we recommend checking with your doctor before introducing any new skincare product.
We formulate with sensitive skin in mind, but everyone's skin is unique. If you have rosacea, eczema or highly reactive skin, we recommend a patch test first and suggest speaking with a dermatologist before introducing any new product into your routine.
Store in a cool, dry place away from direct sunlight, away from children and pets.
Stop use immediately, wash the area with water, and consult a doctor or pharmacist if irritation persists.
Cannafox for dogs
Yes, hemp seed oil is generally well tolerated by dogs and is a common ingredient in pet wellness products. As with any new addition to your dog's routine, introduce it gradually and speak with your vet if your dog has an existing health condition or is on medication.
Our paw and skin creams are formulated with pets in mind, so incidental licking after application isn't a concern. Still, we recommend keeping application light around paws that will be walked on immediately, and avoiding broken skin.
Dosing depends on your dog's weight. As a general guide for our hemp seed oil supplement:
Dog Weights & Daily Serve:
Start at the lower end of the range and build up gradually over the first week or two.
Very small (under 5kg)
Daily serving: 0.5 mL
Small (5–10kg)
Daily serving: 0.5–1.0 mL
Medium (10–25kg)
Daily serving: 1.0–2.5 mL
Large (25–50kg)
Daily serving: 2.5–5.0 mL
Very large (over 50kg)
Daily serving: 6.0 mL
No. Our pet oils are hemp seed oil based and don't contain meaningful THC or CBD, so they won't produce any psychoactive effect.
Our pet range is currently formulated for dogs — check with your vet before using on a cat.
Yes, especially if your dog is pregnant, nursing, on other medication, or has a bleeding disorder — consult your vet before use.
Ordering & shipping
We work with Australia Post to make sure your order is dispatched quickly and securely.
Orders are processed Monday to Friday and are typically prepared for shipment within 48 hours. If you order on a weekend or public holiday, it will be in transit on the next business day.
Returns and refunds are only accepted if a product arrives damaged or broken. If that happens, contact us and we'll sort it out promptly..
Contact us with photos of the issue and your order number, and we'll send you a new item. For a fault or damage, please get in touch within 30 days of purchase so we can sort it out quickly.
Sourcing & manufacturing
Sustainably cultivated in the Byron Bay Hinterland, Australia.
for both people and pets — is manufactured at Ella Baché's GMP-certified facility, developed by Ray Townsend
It means every Cannafox topical — for people and pets — is developed and manufactured at Ella Baché's GMP-certified facility, under the direction of formulator Ray Townsend, so each cream is backed by professional cosmetic chemistry alongside our own botanical sourcing.
Whilst we are not certified Vegan, we are 100% cruelty-free and have a clean manufacturing process void of animal-derived processing aids.
